Certainly not what I would call 'Mercedes Standard' preparation. I bought an unprepared vehicle and I was promised 'not to worry' as the standard of Alloy Wheel Refurbishment and Bodywork will be excellent. Now, you can blame me for this because I guess this is my mistake however, I bought the vehicle and signed an order to purchase on the understanding that the wheels will be properly refurbished and other prep will be done to a very good standard.When I went to view the car originally it was filthy and unprepared. Now I really wanted this car because it was the spec I was after and colour etc. I knew it was more than I should be paying but it's main dealer and I was always told 'you get what you pay for' So I agreed to buy the car. When I went to sign the order form the day after first viewing - I was told that the car was in the bodyshop and I can't have finalisation on what will be done and what won't be. I was told 'don't sign the order if you don't want it' in the end I signed the form and gave them a deposit. The day before scheduled collection I had a call to say it won't be ready because of Christmas which was very short notice considering I live miles away from Bridgend and had already planned my day. I had been loosing a lot of sleep about this car because it is the biggest purchase I have ever made.Collection day came, I went to go and view the car and I have to be honest I fell in love with it. The bodywork looked great and the wheels looked so much better so we hung around for a while and got everything finished. I took the car home to wash and give it a proper clean because on further inspection it wasn't that great, under the mats where mouldy, both cupholders were filthy and broken and also... the wheels, the 'professionally refurbished wheels' were a lot worse than first anticipated.I was promised a full refurb of all four alloys, NOT a smart repair. They were so lazy that they sprayed over residue glue from the wheel weights. Some parts of the alloy is rough and some is smooth the finish is simply one of the worst i've seem. In fact the finish is so poor that it's impossible to keep them clean because there isn't enough lacquer to stop brake dust sticking to the alloys. I have complained to MB UK and they aren't interested, got to be honest I have nothing against the salesman I dealt with but this is a very poor experience from start to finish.Waiting for payday so I can fork out 400 to get the wheels done by a professional. He informed me that what they did was actually a smart repair which is a very cheap and simple job that won't last. He doesn't believe they even bothered to take the wheels off. 13k for '62 plate C class, yeah it's not new but I could've had another very similar at least 1k cheaper from a private dealer which would've been prepared to the same standard. I fixed the cupholder myself, oh and also to top it off they never gave me a media interface cable. But not to worry my local, trusted family dealer (Mercedes Benz of Chelt & Glos) have promised to look after me with this for free. I didn't want to do this but since I used to work in the trade and sell cars myself, for a much cheaper brand... I know what to expect. Disappointed to say the least, although the car is running great I shouldn't need to fork out any more than I already have.
I visited your showroom to enquire about the mobility car that was offered on line there was no car to view and no salesman to speak to me I was made to feel like a second class customer that was of no interest to them if you don't want me as a customer you should not advertise that you run a mobility scheme very disappointing
I called on the off chance, just to ask a favor of a fitter to lend me the little tool to change the registration plates, a 10 second job. After being told he would be out in a few minutes, i asked a much more helpful red haired lady, who promptly went into the service office and came back out 1 second later with the tool, she came with us and helped change the plates. But after 10 years with Mercedes the 1st woman who spoke to me, is the very reason why I will make sure this is my last Mercedes.
I was in the showroom today and witnessed who I believe to be the service manager shout across the showroom to a customer. I have never felt so shocked & embarrassed to witness such rude & confrontational customer service. The customer was calm in response, how I don't know. I promptly left the showroom as I have never felt so uncomfortable. The staff member should not be customer facing, "extremely unprofessional" is an understatement.
Fantastic Dealership, the sales team went the extra mile to ensure my wife and I were looked after. We have just ordered our dream car, a new GLC coupe and had a great deal. By far the best Mercedes-Benz dealership around
Sinclair Mercedes of Bridgend is a UK Car Dealer based in Pencoed, Wales. Sinclair Mercedes of Bridgend is located at Old Field Rd, Pencoed, Bridgend CF35 5LJ, UK.
Please contact with Sinclair Mercedes of Bridgend using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Sinclair Mercedes of Bridgend opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
You Might Also Consider